Southtowns Physical Therapy participates with the majority of insurance plans available in the Western New York region. For general information on your plan, click on the appropriate link below. Please note that there are variations within each plan, therefore, for specific rules and guidelines pertaining to your contract, you should consult with your employer, insurance carrier or representative. Blue Cross / Blue Shield Medicare Community Blue No Fault Empire Plan Univera Independent Health Workers' Compensation Liability Other Many carriers require pre-authorization for services. Prior to your first visit we will contact your insurance company to obtain authorization and determine the limits of your coverage. In some instances, if you have already received therapy in the same calendar year, your coverage may be limited or denied by the carrier. It is imperative that you inform the office staff of any services you may have received, including the location, duration and nature of treatment. Failure to process a claim due to incorrect patient information may result in your being responsible for all outstanding charges. Please note that some carriers require a “referral” in order to consider the claim for processing. Your primary care physician typically will issues this referral, even if a specialist ordered your therapy. Please realize that a "referral" is different from a “prescription” or “script” which is the actual written order from the physician. In 2006, New York State passed a law allowing patients to seek treatment without first obtaining a physician prescription, however, some insurance carriers may still require a referral. Please check with your Members Service department if you have any questions regarding your specific coverage. The information provided on this website is intended as a general reference and should not be viewed as a binding contract for rendered services.